All Systems Operational

About This Site

Welcome to Swoop SA Status Page. Below you will be able to see if we're working to restore services due to a reported outage

Corporate Data/Datacentre Services Operational
Mail Server - mail.sa.swoop.com.au ? Operational
Area - Fleurieu Peninsula Operational
Area - Northern Barossa Operational
Area - Southern Barossa Operational
Area - Kangaroo Island Operational
Area - Mid North/goyderCONNECT Operational
Area - Murray Bridge Operational
Area - South East Operational
Area - West Victoria Operational
Area - Mallee Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021
Resolved - This incident has been resolved.
Dec 2, 15:34 ACDT
Monitoring - SA Power has reported an electrical outage in the area, we have restored power via generators and will continue to monitor
Dec 2, 10:36 ACDT
Investigating - We are aware of an outage affecting customers in Nuriootpa

We will provide an update when available.

Swoop SA
Dec 2, 09:29 ACDT
Resolved - This incident has been resolved.
Dec 2, 10:37 ACDT
Investigating - We are aware of an outage impacting some parts of Nuriootpa, we are investigating
Dec 2, 09:28 ACDT
Monitoring - Fibre repair work has been completed and we are monitoring the link to ensure no further issues, all services should be back to normal operation
Dec 2, 09:23 ACDT
Update - We have been advised the upstream provider is continuing their repair works, however no estimated time for restoration is available

Further updates will provided as they become available
Dec 1, 21:40 ACDT
Identified - We have identified the issue due to an upstream fibre break, fibre repair teams have been dispatched to perform repair works
Dec 1, 17:24 ACDT
Investigating - We are aware of increased latency and reduced speeds affecting customers in the Barossa region and surrounding areas

We will provide an update when available.

Swoop SA
Dec 1, 16:30 ACDT
Completed - The scheduled maintenance has been completed.
Dec 2, 07:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:02 ACDT
Scheduled - Technicians will be completing maintenance on network equipment resulting in an outage affecting customers in Strathalbyn, Goolwa and surrounding areas.

If your connection does not resume after this please contact technical support on 1300 591 261.

Swoop SA
Dec 1, 12:11 ACDT
Dec 1, 2021
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Resolved - This incident has been resolved.
Nov 27, 11:58 ACDT
Identified - Technicians are en route. ETA 1hr
Nov 27, 10:39 ACDT
Nov 26, 2021

No incidents reported.

Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 11:15 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 09:33 ACDT
Scheduled - Technicians are completing maintenance on network equipment resulting in brief outages affecting customers in Freeling, Kapunda, Eudunda and surrounding areas during the maintenance period.

If your connection does not resume after this please contact technical support on 1300 591 261
Nov 25, 09:32 ACDT
Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Resolved - This incident has been resolved.
Nov 20, 09:31 ACDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 23:06 ACDT
Identified - We have identified the cause is due to an upstream fibre fault, field technicians have been dispatched
Nov 19, 22:40 ACDT
Investigating - We are aware of increased latency and reduced speeds affecting customers in the Barossa region and surrounding areas

We will provide an update when available.

Swoop SA
Nov 19, 22:03 ACDT
Nov 19, 2021